What if I am unable to keep my reservation or am running late?
Cancellation/No Show Policy
Your appointments are especially important to our HC Team. We hold your reservation just for you & ask that if you must cancel or reschedule any appointment, you please provide us with 48-hour notice. This way, we will be able to accommodate guests on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc.
Here is our general breakdown of cancellation fees:
Less than 24 -hour notice will result in the following charges:
$25 for Styling or Hair Cut .
$50 for a Special Occassion Hair.
$60 for chemical services
These charges will be placed on your account and are due within 48 hours of your cancelled/missed appointment. Future services may not be scheduled until this balance is paid in full.
In the event of two or more last minute cancellation or no show reservations, guest will be required to prepay for reservations or be on a ‘walk in’ basis only.
As a courtesy, we do call, text and/or email to confirm the date and time at 24-72 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.
What if I'm running Late?
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc.., It happens, we know! However, your tardiness can affect the remainder of your service providers day by delaying them for their guests who come in on time. For this reason, we have set a few general ground rules for such situations.
Clients will generally be allowed a 10 minute grace period when possible. (However, this is based to the Service Providers schedule).
If you are late, but your Service Provider is able to provide you all services, great! That's a WIN WIN for both of us! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!
If we are unable to perform your services due to tardiness, our Cancellation/No Show Policy will apply.
Again, please remember that your appointments are reserved for you & only you. These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and compliance with our policies.
Can I bring my child with me?
We love your little ones, however a salon is not a safe place for them. We ask that you arrange child care so that you may relax as well as other guests visiting the salon.
What if for some reason I don't love my hair?
We always want you to be 100% satisfied with your services. If you are not 100% satisfied, we ask that you contact us directly within 5 days of your appointment so that we may schedule you for a revision free of charge. If after 5 days, OR if the hair has been altered, we cannot perform a revision. We do not offer refunds on services.
Please note: We cannot guarantee our professional chemical services if you are not following our professional recommendations for home maintenance.
Do you guarantee your products?
We want you to love the products you are using.
We will gladly accept returns on items that are unworn, unwashed, & with no stains or odors (ex: deodorant, smock, etc..,), that have the original tags within 7 days of purchase (7 days of delivery for online purchases), for a refund
Items that were purchased/delivery received between 8-14 days of purchase, within above guidelines may be exchanged or receive a store credit.
Sale items may not be returned or exchanged.
Jewelry, Hat/Hairwear, bralettes, and hosiery may not be exchanged or returned.
Hair Care Product:
We will gladly accept ‘gently used’ returns for store credit on any products within 30 days from purchase.
An original sales receipt is not necessary. We will look up your purchase date in our computer system to verify purchase date and price.
We do not issue refunds or exchanges on any sale items or any products purchased after 30 days
Skin care, makeup and other personal products purchased at HC Salon are non-refundable, unless there is an obvious product defect.
If the skin care or makeup product is defective, it must be returned within 14 business days for a 100% refund.
No refunds or exchanges will be given on skin care or makeup purchases that have been opened, were on sale, or after 14 business days.
Brushes (hair and make up):
Brushes are non-refundable unless of an obvious product defect.
If brush is defective, it must be returned within 14 business days of purchase for a 100% refund.
Tools (Flat Irons/Dryers/Curling Irons):
Many of our tools include a warranty. Be sure to fill out the warranty immediately after purchase. Be sure that you keep the information so that you may return it to the manufacturer if needed.
If the iron is defective, HC Salon will return your tool to the manufacturer within 14 days of product purchase. You must retain original box and product packaging, we will exchange for a replacement tool. Purchase date will be verified in our computer system.
HC Salon will not exchange any tools after 14 days from purchase date. It is up to the customer to send back the iron to the manufacturer. Reference the warranty information from the original box.
Tools purchased on sale are non-returnable/exchangeable unless defective and done so within 14 days.
Any refunds will be refunded in the same form of currency in which it was paid (EX. If you paid by credit card, the refund will be issued via credit card.
If paid by check, you will be required to wait 2 weeks from date of purchase and will be issued a company check.
HC Salon reserves the right to modify this return and exchange policy at any time with or without notice.
How do I know which service provider is best for me to see?
We got you! Simply take our Meet Your Stylist quiz. It's like a dating service for stylist/guests. The quiz is based on the services you prefer, your lifestyle, love language, & personality. Meet Your Stylist will recommend the top 3 service providers based on your answers. Try it! It's FREE!
Why are there different prices for different service providers?
That's a great question. For a complete breakdown, click HERE.
What if I don't know what I want?
We'd love to sit down and talk to you an help you figure that out!
We offer complimentary consultations in salon and COMING SOON, Virtual Consultations which you can do from the comfort of your own home!
How can I learn more about the HC Team?
We'd love you to get to know us better. Check out our 'Meet The Team' page.
Can I book an appointment online?
Currently (during post covid) you may 'REQUEST An Appointment'. Once Covid restrictions are lifted we will be adding Online Booking
If I received a Gift Card Purchased at one location, can I use it at the other location?
Do you have any specials?
Of course we do! Check them out...
Cyber-Specials (Last minute openings)
Salon Specials (deals and promotions)
Referral Program (tell you friends about us)
Do you offer Bridal Services?
We sure do! Learn more HERE.
Can I order online or get curbside pick up
Absolutely! Click on 'Shop Online' in our main menu, top right of page.