What if I am unable to keep my reservation or am running late?

Our Service Providers income is based on their schedule. We are basically selling time. Time we cannot recoup once it’s gone. When a guest ‘No Shows’, cancels last minute, or is late, this directly impacts the Service Providers. Please understand that our cancellation policy is never a ‘punishment’ it is only to protect our teams income/livelihood. We thank you in advance for your consideration!

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Cancellation/No Show Policy
Your appointments are especially important to our HC Team.  We hold your reservation just for you & ask that if you must cancel or reschedule any appointment, you please provide us with 48-hour or more notice. This way, we will be able to accommodate guests on our waiting list.  We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. 

We do not believe in punishing our guests that do not miss or come late for their appointments. In the event of repeat offenders, the HC Salon require a credit card on file to reserve your next appointment.

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Cancellation fees for Repeat Offenders are as follows:

• Less than 24 -hour notice: If you cancel less than 24 business hours of your scheduled time, 50% of scheduled services will be charged to your credit card on file.

• No Show: If you cancel less than two hours prior to your scheduled appointment, or do not show up for your appointment, your credit card on file will be charged 100% of the services scheduled.
   

As a courtesy, we do call, text and/or email to confirm the date and time at 24-72 hours prior to your appointment.  If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees.  You are always welcome to call and double check any appointments if you’re unsure.
 

What if I'm running Late?
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc.., It happens, we know! However, your tardiness can affect the remainder of your service providers day by delaying them for their guests who come in on time. For this reason, we have set a few general ground rules for such situations.
Clients will generally be allowed a 10 minute grace period when possible. (However, this is based to the Service Providers schedule). 

If you are late, and your Service Provider is able to provide you all services, great! That's a WIN WIN for both of us!  If not, you may need to reschedule or forgo parts of the service in order to keep it in the time allotted. This is depending on the Service Providers schedule. Please, always call if you even think you may be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day or yours!  

If we are unable to perform your services due to tardiness, our Cancellation/No Show Policy will apply.

Again, please remember that your appointments are reserved specifically for you. These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible.  We very much appreciate your business and compliance with our policies.