UPDATED POST COVID SALON GUIDELINES

THE NEW NORMAL.... FOR NOW

Our return has been better than we could have imagined. We appreciate our team and guest so much for making the 'New Normal' go as smooth as we could possibly hope for.

New/changed guidelines are marked  

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Our team is working tirelessly to take care of all guests that were affected by our shut down, as well as guests now needing services. When someone cancels last minute, or does not show up for their appointment, we are unable to offer that time to one of the many guests on our wait list. For this reason, we are adhering to the following cancellation policy. Your appointments are especially important to our HC Team. We hold your reservation just for you & ask that if you must cancel or reschedule any appointment, you please provide us with 48-hour notice. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. 

Here is our general breakdown of cancellation fees: 

  • Less than eight (8) business-hour notice will result in a charge equal to 50% of reserved appointment(s)

  • Last Minute (less than four (4) business hours) and/or ‘NO SHOWS’ will be charged 100% of service amount.

  • An invoice will be sent and/or cancellation fee placed on your account. Balance is due immediately. Future services may not be scheduled until this balance is paid in full.

  • In the event of two or more last minute cancellation or no-show reservations, guest will be required to prepay for reservations or be on a ‘walk in’ basis only.

    ​As a courtesy, we do call, text and/or email to confirm the date and time at 24-72 hours prior to your appointment.  If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees.  You are always welcome to call and double check any appointments if you’re unsure.
     

WHAT THE ‘NEW NORMAL’ IS IN THE SALON ON A DAILY BASIS
 

  • If you are sick or not feeling well PLEASE reschedule your appointment. Please honor our responsibility to keep our team and those around us safe.     

                     

                            

  • In order to maintain sanitation & social distancing we have removed waiting area chairs. You will receive a text approximately 1 hour prior to your appointment asking you to text  us at 1-301-478-9243 when you arrive to check in. We will text you when your service provider is ready to begin your service. Kindly wait in your car until your service provider is ready.      

     

  • Blow Dry Services. will begin on July 1st. Please note: Our Service Providers are working in masks all day. It becomes VERY hot and can make breathing difficult.  For this reason we will have our air conditioning at full speed. Please be sure to bring a jacket. If you are able to forgo the complimentary blow dry, I'm sure your stylist would appreciate that as a wonderful break.

     

  • CANCELLATION POLICY: Due to the guidelines we are required to follow for your safety, we are running at 50% capacity. This has caused our time slots available to be in very high demand.


















     

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THE NEW NORMAL....FOR NOW

Please be sure you have read over all of the above. Also we ask for patience and grace with our team members as the do all they can to get you scheduled. If for any reason you are not comfortable with the guidelines in place, please schedule your appointment for a later time when restrictions have been lifted.

Again, thank you for being a valued guest!

Sincerely,

The entire team at

  • We have gone cashless. This means that we will only be accepting Credit Cards or Checks with full name, current address, and phone # imprinted on them with a current driver’s license #. Gratuities: If you would like to leave your Service Provider a gratuity, we have implemented a system for that as well. At the time of check out, we have a new system called TIPPY. This allows you to add your tip to your credit card and the gratuity goes directly into the service providers personal bank account with a note of who it is from.                            
                                                                               

  • Wait List: Please understand during our two-month closure, there were thousands of appointments cancelled. We are doing all we can to accommodate those guests as soon as we possible can. It may take time to get on the schedule. Please schedule the earliest available offered AND be sure you are also added to the wait list.                 
     
                                                                                  

                    

  • Only those receiving services may enter the salon. Be sure to find childcare, as you will be unable to bring children. Since there is no waiting area, even if they are old enough, they will not be allowed in the building. The only exception to the ‘come alone’ rule is: If young children are receiving services, a parent may accompany them. Or for guest that require a home health care nurse/companion, they too may come with them.

                        

  • Upon entering the salon each team member & guest will be screened using the CDC or MDH recommended health questions and temperature testing. We will do the same for guest upon entering the salon. We will also have disposable gloves if you would like to wear them, or you can go directly to the washroom and wash your hands.

                        

  • All team members and guests are required to wear face masks / facial coverings. Please wear your mask to your appointment. If you have a cloth mask, and are receiving a color or chemical service, we will provide a disposable mask to you.

                        

  • All team and guests are required to follow social distancing guidelines. (the only exception is obviously when the service provider is performing a service on a guest. Please note any signage or floor markings to help keep a safe distance.

                                      

  • As much as we have missed you, can’t wait to see you, and REALLY want to give you a BIG HUG, we will adhere to state guidelines and maintain a distance of 6 feet when we are not performing services. Air high fives for now!

                          

  • We are available by appointment only (no walk-in services).

                       

       

  • Purchasing Products: In order to keep thing as clean and sanitary as possible, guest must let the front end team members or their stylist which products they would like to purchase and they will happily gather them for you. We will also be offering CURBSIDE PICK UP for guests without an appointment. For curbside pickup, simply visit our website https://www.thc.salon/shophaircareproducts and select ‘Curbside pickup’ for shipping. For Kerastase products, please call for curbside pick up.           

                        

  • All front desk team members will wear disposable gloves and wipe down all front-end surfaces (counter, credit card machine, tablets, door and door handles, etc., at least every half hour.                     

                             

  • Adjusted Work Schedules: In order to practice social distancing, limit the occupancy, and limit interaction of too many people, we found it necessary to adjust our teams work schedules. Although we did try to keep each team members schedule as close to their normal, there are changes, and appointments may need to be adjusted for that.           

                                     

  • Each service provider is required to wash their hands before and after each guest. 

                                       

  • Each station & shampoo basin will be cleaned and disinfected after each guest in accordance with CDC guidelines.       

                      

  • All Shears, clippers, combs, brushes, clips are cleaned and disinfected after each use. Razor blades are replaced.            

  • Each guest will receive a freshly laundered cape or gown and towels.               

                    

  • Hand sanitizer will be available throughout the salon.                         

                           

  • We have put away all business cards/handouts.                                          

                                                      

  • Restrooms will be regularly cleaned and sanitized throughout the day.   

WHAT WE HAVE DONE TO PREPARE THE BUILDING                                                

• Performed a deep clean on the entire salon.          

       

• Instructed our front-end team to ensure all deliveries are immediately taken to the back room to be sanitized prior
   to unpacking.     

      

• Removed all magazines and the beverage station from public areas in an effort to reduce spread.   

 

• Rearranged our workstations to accommodate social distancing guidelines.       

    

• Changed the HVAC filters.         

     

                

• Installed clear plastic between shampoo basins.         

                 

• Employees have been trained in, and understand, current COVID-19 health and workplace guidelines, both general
   and industry-specific.

Leonardtown, Maryland USA                       

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Charlotte Hall, Maryland USA                       

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