POST COVID SALON GUIDELINES

THE NEW NORMAL....FOR NOW

We know this quarantine has been incredibly challenging. It has been super hard on all of us. We truly appreciate you for being so patient and understanding as we work hard to be sure we reopen in the safest way possible.
During the quarantine, we have been working tirelessly to make sure we provide a safe ad relaxing environment. We know things will look different than we are all used to, but we are willing to do whatever it takes to get back to making you feel beautiful!

WHAT WE HAVE DONE TO PREPARE THE BUILDING
 

• Performed a deep clean on the entire salon.          

       

• Instructed our front-end team to ensure all deliveries are immediately taken to the back room to be sanitized prior
   to unpacking.     

      

• Removed all magazines and the beverage station from public areas in an effort to reduce spread.   

 

• Rearranged our workstations to accommodate social distancing guidelines.       

    

• Changed the HVAC filters.         

     

• Installed acrylic shields at the front desk stations. 

                

• Installed clear plastic between shampoo basins.         

                 

• Employees have been trained in, and understand, current COVID-19 health and workplace guidelines, both general
   and industry-specific.  

 

WHAT THE ‘NEW NORMAL’ IS IN THE SALON ON A DAILY BASIS
 

  • If you are sick or not feeling well PLEASE reschedule your appointment. Please honor our responsibility to keep our team and those around us safe.     

                     

  • Per the Governors Executive order, we will only be offering hair services. Mani/Pedi, facial treatments, and waxing are not permitted. Hopefully that will be lifted soon!8

                            

  • In order to maintain sanitation & social distancing we have removed waiting area chairs. You will be asked to text      1-301-478-9243 when you arrive to check in. We will text you when your service provider is ready to begin your service. This number will also be in your text & email confirmation.

                    

  • Only those receiving services may enter the salon. Be sure to find childcare, as you will be unable to bring children. Since there is no waiting area, even if they are old enough, they will not be allowed in the building. The only exception to the ‘come alone’ rule is: If young children are receiving services, a parent may accompany them. Or for guest that require a home health care nurse/companion, they too may come with them.

                        

  • Upon entering the salon each team member & guest will be screened using the CDC or MDH recommended health questions and temperature testing. We will do the same for guest upon entering the salon. We will also have disposable gloves if you would like to wear them, or you can go directly to the washroom and wash your hands.

                        

  • All team members and guests are required to wear face masks / facial coverings. Please wear your mask to your appointment. If you have a cloth mask, and are receiving a color or chemical service, we will provide a disposable mask to you.

                        

  • All team and guests are required to follow social distancing guidelines. (the only exception is obviously when the service provider is performing a service on a guest. Please note any signage or floor markings to help keep a safe distance.

                                      

  • As much as we have missed you, can’t wait to see you, and REALLY want to give you a BIG HUG, we will adhere to state guidelines and maintain a distance of 6 feet when we are not performing services. Air high fives for now!

                          

  • We are available by appointment only (no walk-in services).

                       

  • No Blow Dry Services. We will not be offering our normal complimentary blow-dry’s, nor will we be offering any blow-dry styling services.
    There are three reasons for this:
    1. To avoid stirring the air any more than necessary.
    2. Our team members will be wearing masks and at a lot of times gloves, running dryers, and the mere physical

        action of blow-dry services will be extremely hot and exhausting for them.
      3. In order to accommodate all of the guests that were forced to cancel along with the additional time needed to
         clean and sterilize between each service, it will require a lot of additional time. This is the only way we are able
         to accomplish this.

       

  • Purchasing Products: In order to keep thing as clean and sanitary as possible, guest must let the front end team members or their stylist which products they would like to purchase and they will happily gather them for you. We will also be offering CURBSIDE PICK UP for guests without an appointment. For curbside pickup, simply visit our website https://www.thc.salon/shophaircareproducts and select ‘Curbside pickup’ for shipping. For Kerastase products, please call for curbside pick up.           

                        

  • All front desk team members will wear disposable gloves and wipe down all front-end surfaces (counter, credit card machine, tablets, door and door handles, etc., at least every half hour.                     

                             

  • Adjusted Work Schedules: In order to practice social distancing, limit the occupancy, and limit interaction of too many people, we found it necessary to adjust our teams work schedules. Although we did try to keep each team members schedule as close to their normal, there are changes, and appointments may need to be adjusted for that.           

                                     

  • Each service provider is required to wash their hands before and after each guest. 

                                       

  • Each station & shampoo basin will be cleaned and disinfected after each guest in accordance with CDC guidelines.       

                      

  • All Shears, clippers, combs, brushes, clips are cleaned and disinfected after each use. Razor blades are replaced.            

                    

  • Each guest will receive a freshly laundered cape or gown and towels.               

                    

  • Hand sanitizer will be available throughout the salon.                         

                           

  • We have gone cashless. This means that we will only be accepting Credit Cards or Checks with full name, current address, and phone # imprinted on them with a current driver’s license #. Gratuities: If you would like to leave your Service Provider a gratuity, we have implemented a system for that as well. At the time of check out, we have a new system called TIPPY. This allows you to add your tip to your credit card and the gratuity goes directly into the service providers personal bank account with a note of who it is from.    

                                                                 

  • We have put away all business cards/handouts.                                          

                                                      

  • Restrooms will be regularly cleaned and sanitized throughout the day.                                                                          

                                                                                                   

  • Wait List: Please understand during our two-month closure, there were thousands of appointments cancelled. We are doing all we can to accommodate those guests as soon as we possible can. It may take time to get on the schedule. Please schedule the earliest available offered AND be sure you are also added to the wait list.                    

                                                                               

  • Cancellations: For the same reason above, PLEASE if you are unable to keep your scheduled appointment we ask that you kindly give 48 hours’ notice, so that we may offer that time to another guest that is patiently waiting.

THE NEW NORMAL....FOR NOW

Please be sure you have read over all of the above. Also we ask for patience and grace with our team members as the do all they can to get you scheduled. If for any reason you are not comfortable with the guidelines in place, please schedule your appointment for a later time when restrictions have been lifted.

Again, thank you for being a valued guest!

Sincerely,

The entire team at

Leonardtown, Maryland USA                       

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Charlotte Hall, Maryland USA                       

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