If you…
Love Helping People
Are a Strong Multi-Tasker
Have Fun Even While Working Under Pressure
WE NEED TO TALK!
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At HC Salon & Boutique, our Front of the House team members provide personalized, fun, compassionate, and helpful customer service and product knowledge to our guests. If you excel in a fast paced work environment, have a passion for people, are open to learning, and find fulfillment in helping our guests, we are the right fit for each other!
We are currently looking for Full & Part-time candidates to fill our Sales Associate and Lead Associate positions.
Please review job descriptions for each position below.
SALES ASSOCIATE/GUEST SERVICES
Responsibilities Overview:
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Ensure high levels of customer satisfaction through excellent sales service.
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Keep front end of house clean, neat, and organized at all times.
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Assess customers needs and provide assistance and information on product features
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“Go the extra mile” to drive sales
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Maintain product shelves/clothing racks/displays in attractive organized manner.
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Actively seek out customers in store to help.
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Remain knowledgeable on services/products offered and discuss available options
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Cross sell products/services in addition to up-selling merchandise
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Build productive trust relationships with customers
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Commitment to using our branded scripts: unique phone greeting, making appointments, confirmation calls, rescheduling, answering questions regarding services, pricing, level system, upselling, handling upset guests, all with professionalism and using our customized scripts when applicable.
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Following through with our planned script for our salon tour, new client welcome gift, and referral program, etc.
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Ensuring all guests are greeted warmly, checked in, and share about current specials and promotions. Offer coffee, take coat, etc..,
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Assist guests with purchases. (answer questions, make suggestions). Follow through at check out with company’s recommended scripts and procedures for offering retail/homecare options, scheduling next visit, offering more service choices to upgrade the guest experience.
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Assist guest in dressing room (Take things to and from the dressing room for guests, providing different sizes, items that enhance the look).
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Create & Maintain displays with Team Leads guidance.
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Make suggestions for boutique items to complete their look
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Plan and track goals.
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Check in, steam & tag (boutique items), and put away all deliveries (excluding back bar supplies).
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Help with Inventory counts as assigned.
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Maintain and present a fashionable, professional image following our brand code requirements of dress, hair, etc.
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Attend all team and sales associate meetings.
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Attend/Complete all classes/training (online & in store) for Sales Associates.
Sales Associate: $12.00 per hour plus monthly bonuses and commissions. Hourly increases based on goals met.
LEAD SALES/GUEST SERVICES
Responsibilities Overview:
Same as Sales Associate plus….
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Prepare daily reports and bank deposits
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Review daily sales reports and complete daily sales paperwork accurately, on time
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Create Sales Associate schedules in timely manner. Ensure coverage and stay within budget.
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Cover any shifts that you are unable to find coverage for when sales associate calls out.
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Act as liaison between Sales Associates and management
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Train all new Sales Associates.
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Create and maintain displays on regular basis (boutique displays, nesting tables, featured product, promotions, etc.., (Include sales associates for assistance).
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Ensure all Sales Associates are planning and tracking their goals.
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Conduct monthly ‘One on One’ meetings with Sales Associates.
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Hold weekly 15 minute ‘Huddles’ to keep Sales team up to date. (this can be done via Zoom)
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Conduct Monthly meetings with Sales team (this can be done via Zoom)
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Ensure Inventory counts are completed as required. Complete reports and turn into management upon completion.
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Hold Sales Associates accountable for their responsibilities at all times.
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Handle guest challenges.
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Ensure promotional displays/signage are put up and taken down on time.
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Ensure all Sales team knows and promotes the current promotions
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Assist in recruiting and hiring new Sales Associates.
Lead Sales Associate: Starting at $15.00 - $18 per hour (Based on experience) plus monthly bonuses and commissions. Hourly increases based on goals met.