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Front Of The House Positions

As a growing company we are always looking for special individuals for

'Front of the House' positions at both of our locations.

If you are driven, creative, love fashion & beauty, enjoy helping

people feel great, and are a true fashionista, we need to talk!

At HC Salon & Boutique, our Front of the House team members provide personalized, fun, compassionate, and helpful customer service and product knowledge to our guests. If you excel in a fast paced work environment, have a passion for people, are open to learning, and find fulfillment in helping our guests, we are the right fit for each other!

Scroll down to learn more about each position.

CLICK HERE to complete an application!

Job Description Coming Soon

Click the links below to learn more about each position

Sales Associates/Guest Services

Lead Associates/Guest Services

Are you…
dedicated to fashion?

love everything beauty?
living the look?

Do you…
love helping people?

a strong multi-tasker?
can have fun even when working

well under pressure?

Responsibilities Overview:

Ensure high levels of customer satisfaction through excellent sales service.
Keep front end of house clean, neat, and organized at all times.
Assess customers needs and provide assistance and information on product features
“Go the extra mile” to drive sales
Maintain product shelves/clothing racks/displays in attractive organized manner.
Actively seek out customers in store to help.
Remain knowledgeable on services/products offered and discuss available options
Cross sell products/services in addition to up-selling merchandise
Build productive trust relationships with customers
Commitment to using our branded scripts: unique phone greeting, making appointments, confirmation calls, rescheduling, answering questions regarding services, pricing, level system, upselling, handling upset guests, all with professionalism and using our customized scripts when applicable.
Following through with our planned script for our salon tour, new client welcome gift, and referral program, etc.
Ensuring all guests are greeted warmly, checked in, and share about current specials and promotions. Offer coffee, take coat, etc..,
Assist guests with purchases. (answer questions, make suggestions). Follow through at check out with company’s recommended scripts and procedures for offering retail/homecare options, scheduling next visit, offering more service choices to upgrade the guest experience.
Assist guest in dressing room (Take things to and from the dressing room for guests, providing different sizes, items that enhance the look).
Create & Maintain displays with Team Leads guidance.

Make suggestions for boutique items to complete their look
Plan and track goals.
Check in, steam & tag (boutique items), and put away all deliveries (excluding back bar supplies).
Help with Inventory counts as assigned.
Maintain and present a fashionable, professional image following our brand code requirements of dress, hair, etc.
Attend all team and sales associate meetings.
Attend/Complete all classes/training (online & in store) for Sales Associates.

Sales Associate: $12.00 per hour plus monthly bonuses and commissions. Hourly increases based on goals met.

Lead Sales Associate/Guest Services

If you answered YES to the above,

we need to talk!

We are currently looking for Full &

Part time candidates to fill our these

positions.

Sales Associate/Guest Services

Please review job descriptions for each position below.

Responsibilities Overview:

Same as Sales Associate plus….

Prepare daily reports and bank deposits
Review daily sales reports and complete daily sales paperwork accurately, on time
Create Sales Associate schedules in timely manner. Ensure coverage and stay within budget.
Cover any shifts that you are unable to find coverage for when sales associate calls out.
Act as liaison between Sales Associates and management
Train all new Sales Associates.
Create and maintain displays on regular basis (boutique displays, nesting tables, featured product, promotions, etc.., (Include sales associates for assistance).
Ensure all Sales Associates are planning and tracking their goals.
Conduct monthly ‘One on One’ meetings with Sales Associates.
Hold weekly 15 minute ‘Huddles’ to keep Sales team up to date. (this can be done via Zoom)
Conduct Monthly meetings with Sales team (this can be done via Zoom)
Ensure Inventory counts are completed as required. Complete reports and turn into management upon completion.
Hold Sales Associates accountable for their responsibilities at all times.
Handle guest challenges.
Ensure promotional displays/signage are put up and taken down on time.
Ensure all Sales team knows and promotes the current promotions
Assist in recruiting and hiring new Sales Associates.